Customer Service Specialist with German

Core responsibilities:
Order processing for national and international business including:
Regular follow of all customer orders in SAP,
Shipping date coordination with customer, production planning department and logistic & export department,
Close cooperation with finance, master data and credit management team,
Register complaints.

Additionally:
Ensure that the best possible solution is provided for the customer in order to meet our OTIF KPI,
Development of a strong customer relationship to become a source of information to TL& about customers,
Build effective relationships with T&L internal departments (transport & production planning, account managers, product managers, quality and finance departments) as well as with your customer service colleagues in other countries.

Requirements:
Fluency in English and German (necessary condition),
Higher education (min. Bachelor’s degree),
Good knowledge of the SAP system,
Knowledge of the supply chain is welcome,
High interpersonal skills, facilitating networking and maintaining relationships with customers,
Ability to work in a team,
Conscientiousness and commitment to the job.

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